Refund & Return Policy

At Nutrihub.ca, we are committed to ensuring the satisfaction of our customers. We understand that sometimes, a product may not meet your expectations, and we are here to facilitate a smooth and hassle-free return process. Please review our return and refund policy below:

Eligibility for Returns:

- Products must be returned within 30 days of the original purchase date.

- Items must be in their original condition, unopened, and with all packaging and seals intact.

- Proof of purchase is required for all returns.

Non-Returnable Items:

- Opened or used products.

- Products marked as "Final Sale" or "Non-Returnable."

- Perishable goods and personal care items.

Return Process:

1. Initiate a Return: Contact our customer service team at [email protected] to initiate a return. Please include your order number and the reason for the return.

2. Receive Return Authorization: We will provide you with a Return Authorization Number (RAN) and return instructions.

3. Ship the Product Back: Pack the item securely and include any forms provided by our customer service team. You will be responsible for return shipping costs unless the return is due to our error.

4. Receive Your Refund: Once we receive and inspect your returned item, we will process your refund or exchange as requested. Refunds will be credited to the original method of payment within 7-10 business days of receiving the return.

Exchanges:

- If you received a defective or damaged product, we are happy to exchange it for the same item. Please follow the return process and specify that you are seeking an exchange.

Shipping Costs:

- Customers are responsible for return shipping costs unless the item is returned due to an error on our part (e.g., you received an incorrect or defective item).

- Original shipping fees are non-refundable.

Contact Us:

For any questions or concerns regarding your return, please contact us at [email protected]. We are here to help ensure that your experience with nutrihub.ca is nothing short of excellent.

Thank you for choosing Nutrihub.ca for your nutritional needs. We appreciate your business and look forward to serving you again.