Order Cancellation Policy
At Nutrihub, we strive to process and dispatch orders promptly to ensure timely delivery. Please review our cancellation policy below:
Cancellation Window
- Orders can be canceled within 24 hours of placement.
- To request a cancellation, please contact our Customer Service Team using the contact information below within this timeframe.
- If the cancellation request is received within 24 hours and before the order has been shipped, we will process a full refund to your original payment method.
Post-24-Hour Cancellation
- After 24 hours, orders are typically processed and prepared for shipment.
- If you wish to cancel the order after this period, cancellation may not be possible.
- In such cases, you may refuse delivery upon arrival.
- Once the refused package is returned to us in its original condition, we will process a refund for the product price, excluding shipping costs.
Important Notes
- Refunds will be issued to the original payment method used during purchase.
- Shipping fees are non-refundable for orders canceled after the 24-hour window or for refused deliveries.
- If the returned item is not in its original condition, a restocking fee may apply.
Need Help?
If you have any questions, please contact us at:
Email: support@nutrihub.ca
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: 10:00 AM – 4:00 PM (EST)
Response Time: We aim to respond within 1 business day.