FAQs

 

Ordering and Shipping

• How do I place an order?

  • Browse our products, add items to your cart, and proceed through the checkout process. Our customer support team is available to assist if you need help.

• Do you offer international shipping?

  • Yes, we provide global shipping. Costs and delivery times vary by destination. Please review our shipping policy for more details.

• How can I track my order?

  • After your order ships, you’ll receive a tracking number via email. Use it on our website to monitor your order’s status.

Payments and Security

• What payment methods do you accept?

  • We accept major credit cards, PayPal, and other secure digital payment methods. All transactions are protected with advanced encryption.

• Is my personal information safe?

  • Yes, we prioritize your privacy with robust security measures to safeguard your information.

Returns and Refunds

• What is your return policy?

  • We accept returns within 30 days for most items in new condition. Visit our return policy page for detailed information.

• How do I request a refund?

  • Contact our customer service team with your order details and return reason. We’ll guide you through the refund process.

Product Information

• How do I know which supplement is right for me?

  • Our product pages include detailed descriptions and usage guidelines. For personalized recommendations, consult a healthcare professional.

• Are your products certified?

  • Yes, our products adhere to stringent quality and safety standards, with certifications from relevant authorities where applicable.

Account Management

• How do I create an account?

  • Click the “Sign Up” link on our homepage and follow the prompts to create an account, which simplifies order tracking, subscriptions, and checkout.

• I forgot my password. What should I do?

  • Use the “Forgot Password” link on the login page to reset your password with step-by-step instructions.

Miscellaneous

• Do you offer discounts or promotions?

  • Yes, we regularly offer discounts and promotions. Subscribe to our newsletter to stay informed about exclusive offers.

• How can I contact customer service?

  • Reach us at support@nutrihub.ca or via our website’s contact form. We’re here to help with any questions.

Sustainability and Ethics

• Are your products environmentally friendly?

  • We prioritize sustainability, offering eco-conscious products and packaging. Check product pages for eco-friendly labels.

• Do you test on animals?

  • No, we are committed to cruelty-free practices. None of our products or ingredients are tested on animals.

For any additional questions or concerns, please contact us. We’re dedicated to making your Nutrihub.ca experience exceptional.